Letter Sample #116 – Write a letter of complaint to the company

GT Writing Task 1 (Letter Writing) Sample # 116

You should spend about 20 minutes on this task.

You were dissatisfied with the poor service you received from the employees of a company, and want to complain about it.

Write a letter of complaint to the company. In your letter,

• introduce yourself
• say what service you wanted
• explain what you were dissatisfied about, and what action you want them to take

Write at least 150 words.

You do NOT need to write any addresses.

Begin your letter as follows:

Dear Sir or Madam, 

Model Answer:

Dear Sir or Madam,

I am Angelica Graham, a resident of 20th Canterbury Street in Citadelle area, a Medical Sergon by profession and an Assistant Professor at the “Wellbeing Medical College & Hospital”. The reason I am writing is to register a complaint with you regarding the poor service that I received from your employees when I visited your Lakeshire showroom last Monday at around 3:40 pm.

I went to your showroom to purchase a laptop for my husband. While I was there, not a single employee approached me and offered me any help. I noticed that they were preoccupied with their computers or mobile phones. After about 5 minutes or so, I asked for help from a salesperson who seemed reluctant to offer me any assistance. When I asked about the configuration and price of a laptop, she could not (or did not) answer it satisfactorily.

This was a dismaying experience for me. I left the showroom after a while thinking how could a business like this offer such a terrible service. I left the showroom without buying anything though I had the money and intention to buy a laptop.

I thought I should let you know how poorly your staff in this showroom treat your customers. I hope you will look into the matter and improve your service so that no one ever experiences appalling service when they visit your store.

Thank you in advance.

Yours faithfully,

Angelica Graham